1 Introduction
Dhaka Win (https://dhakawin.app) is a trusted online betting analysis and gaming guide platform for users in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities.
This Privacy Policy This tells you what types of information dhaka win collects, how that information is used, who it may be shared with, and what rights you have over your data. This policy should be read alongside our Terms & Conditions for the full picture.
If you have any questions after reading this privacy policy, feel free to reach us at info@dhakawin.app at any time.
2 What Information We Collect
When you register, place bets, or use services on the dhaka win platform, we collect certain necessary information. This data falls into two main categories:
Information You Provide Directly
The information you provide directly to us includes:
- Full name, date of birth, and national ID number (for KYC verification).
- Email address and mobile number.
- Home address and district.
- Payment account details (bKash, Nagad, Rocket number).
- Account password (stored in encrypted form).
- Content of your communications with our support team.
Automatically Collected Data
Some information is collected automatically while you browse the site:
- IP address and device type.
- Browser type and version.
- Operating system information.
- Date, time, and duration of your site visits.
- Pages you have visited and links you have clicked.
- Referral source (how you arrived at our site).
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC Verification & Legal Compliance | 5 years after account closure |
| Payment Information | Transaction Processing | 7 years after transaction |
| Betting History | Account Review & Dispute Resolution | For the duration of your account |
| Log & Device Information | Security Monitoring | 12 months |
| Cookies Data | Site Improvement & Analytics | 30 days to 2 years |
3 How Your Data Is Used
Dhaka win uses your information only for specific, legitimate purposes. No data is collected or used unnecessarily. Below is the full list of how we use your information:
To Provide Our Services
- Creating and managing your account.
- Accepting, processing, and settling bets.
- Processing deposit and withdrawal transactions.
- Managing bonuses and promotions.
- Providing customer service and support.
For security and legal compliance
- Identity verification (KYC) and age confirmation.
- Complying with Anti-Money Laundering (AML) policies.
- Preventing fraud and unauthorized access.
- Detecting multiple accounts.
- Responding to lawful requests from legal authorities.
For service improvement
- Analyzing site performance and user experience.
- Developing new features and services.
- Identifying and resolving technical issues.
For Contact
- Sending important account-related notifications.
- Sending transaction confirmation messages.
- Notifying you of policy changes.
- Sending promotional offers where you have given your consent.
You can stop receiving promotional emails or SMS at any time — either through your account settings or by contacting us.
4 Cookies Policy
Dhaka win uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality. We use the following types of cookies:
Essential Cookies
These are essential for the site to function properly. They are used to maintain login sessions, verify security, and save your preferences. Disabling them will prevent the site from working correctly.
Analytics Cookies
These cookies help us understand site traffic and user behavior. All data collected is completely anonymous and cannot be used to identify any individual directly.
Personalization Cookies
These cookies store your site preferences to deliver a personalized experience — including language settings, theme choices, and more.
You can disable cookies through your browser settings. However, doing so may affect certain key features of the site.
5 Who Your Information Is Shared With
Dhaka win never sells your personal information to third parties. However, in limited circumstances, certain information may be shared with trusted parties:
- Payment processors: Necessary information is shared with mobile banking providers to process transactions.
- KYC/AML Services: With licensed service providers for identity verification and anti-money laundering compliance.
- Legal Authorities: In response to lawful orders or investigations under applicable Bangladeshi law.
- Technology service providers: For cloud hosting and server management — under strict confidentiality agreements.
- Business transfers: In the event of a merger or acquisition — you will be notified in advance.
Every party listed above is contractually bound to uphold our privacy standards. They are not permitted to use your data for their own purposes.
6 Data Protection Practices
Dhaka win uses industry-leading technology to protect your personal data. Our security framework is reviewed and updated on a regular basis.
Technical Security
- 256-bit SSL/TLS encryption on all data transfers.
- Passwords are stored using bcrypt hashing.
- Two-factor authentication (2FA) support.
- Firewall and DDoS protection measures.
- Regular security audits and penetration testing.
- Automatic alerts for suspicious login attempts.
Administrative Safeguards
- Only authorized staff can access data on a need-to-know basis.
- All staff have signed confidentiality agreements.
- Regular staff training and awareness programs.
- In the event of a data breach, you will be notified within 72 hours.
It is your responsibility to keep your password and account details confidential. Never share your password with anyone — no dhaka win staff member will ever ask for it.
7 Your Rights
As a dhaka win user, you have several important rights over your personal data. We make it as easy as possible for you to exercise these rights.
Right to Access
You can request to see what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Deletion
You may request deletion of your data unless we are required to retain it by law.
Right to Object to Processing
You can object to your data being used for specific purposes.
Right to Data Portability
You can request a copy of your data in a structured, portable format.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time.
To exercise any of the rights listed above, email us at info@dhakawin.app. We typically respond within 30 business days. You may be asked to provide certain information to verify your identity.
8 Children's Privacy
Dhaka win is strictly not for anyone under the age of 18. We do not knowingly collect personal information from minors.
If we are notified that a minor is using our platform, we will immediately close the account and delete all associated data. If you believe a child has created an account, please contact us right away.
Age verification is required at registration. Accounts created with a false age will be suspended and may be subject to legal action.
9 Privacy Policy Updates
Dhaka win may update this privacy policy from time to time, whether due to changes in our services, new legal requirements, or technical improvements.
- You will be notified via email or an on-site notification before any significant changes take effect.
- The date of any update will always be shown at the top of this page.
- Continued use of the site after any changes constitutes your acceptance of the updated policy.
- You always have the right to close your account if you do not agree.
If you'd like to view a previous version of our privacy policy, contact us and we'll send you the archived copy.
10 Contact
For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:
- Email: info@dhakawin.app
- Response Time: Usually within 2–3 business days
- Language: Support available in Bengali and English
- Time: 7 days a week, 9 AM – 11 PM
When submitting a privacy-related request, use "Privacy Request" as the subject line and send it from your registered email address — this helps us respond faster.
End-to-end encryption
Every transaction and piece of personal data you share is protected with 256-bit SSL encryption. No third party can access this data.
256-bit SSLYour Data Is Never Sold
Dhaka win never sells your personal information or shares it with advertisers. Your data is used solely to provide you with our services.
Zero Data SaleKYC Verification System
Our secure identity verification process prevents fraud and misuse, keeping every legitimate user's account protected.
Verified PlatformTwo-Factor Authentication
Enable 2FA on your account for an extra layer of security. No one can access your account without your authorization.
2FA EnabledTransparent Policy
Our privacy policy is written in plain, straightforward English — no hidden terms. What you read is exactly what applies.
100% Transparent24/7 Security Monitoring
Our servers and databases are monitored around the clock. Any suspicious activity is detected and acted upon immediately.
Real-Time MonitoringUse Dhaka Win with Complete Peace of Mind
Your data is fully protected. Register now and join Bangladesh's most trusted betting platform.
By registering, you agree to our Privacy Policy and Terms & Conditions you agree. For users aged 18+ only.